Returns & refunds

What if I no longer want a product?

As a consumer, you have the right to cancel any order within 14 days, from the day after the date on which your order is delivered.

We will process the refund due to you within 14 days of the cancellation date or on receipt of goods (or evidence of a return).

You can contact us to inform us of the cancellation by phone or email. We will provide you with a returns number and details of where to send the item(s). All returns made under this 14-day cooling-off period are at your own cost.

Provided the product is returned to us in accordance with the above and in the same condition as it was when delivered to you, we will refund the price of the product in full, including the cost of sending the product to you. However, you will be responsible for the cost of returning the products to us.

Please be aware that at our discretion we can withhold refunds until the product is returned (or evidence of return is provided). We also have the discretion to reduce the amount of money refunded for a product returned which show evidence of use beyond the handling necessary.

What if an item is missing from my order?

If there’s a product on the delivery note that’s not included in your package, contact us within 14 days. We’ll investigate straight away and advise the most appropriate way to resolve the shortage.

What if you send me the wrong item?

If we accidentally get a product in your order wrong, just contact us within 14 days and we’ll arrange to collect it from you. We’ll then send you the correct product, or refund you if you prefer.

What if an item is damaged on arrival?

Every product you buy from us should reach you in perfect condition. If this is not the case, contact us within 14 days and we’ll arrange to collect it from you. We’ll then offer a replacement or credit you.

What if an item is doesn’t work on arrival?

Every item you buy from us should reach you in perfect condition. If this is not the case, contact us within 30 days and we’ll arrange to collect it from you. We’ll then offer a replacement or credit you.

What if an item stops working after a period of time?

As a consumer, if the item is less than 6 months old and stops working, you have the right to request a replacement or a repair. Contact us and we’ll arrange to collect it from you and check it. As long as any fault has not arisen through normal wear and tear, we’ll offer a replacement or a repair. If those aren’t possible, we will refund you.

If the fault happens more than 6 months after purchase, unfortunately, we can’t offer a replacement, repair or refund unless you can demonstrate the item was faulty when you bought it.

We recommend checking to see if the faulty item is covered by the manufacturer’s warranty.

What is the manufacturer’s warranty?

Many manufacturers (or suppliers) offer warranties on their products – directly to the owner of the product. If any problems arise within the warranty period – which varies from product to product – you should contact them directly. A manufacturer’s warranty is separate from the seller’s trading obligations.

How do I package an item to send back to you?

When returning an item to us, please make sure that:

The item and its packaging are in the same condition as when you received it.

The returns number (or original delivery note) is included or clearly marked on the outer wrapping.

The parcel is well wrapped and protected.

The address is clear and easy to read.

How can I contact you?

See Terms and Conditions page for phone & email contact information and hours of operation.